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Why itso?

Smarter Travel for Every Passenger

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Accessibility

Enabling access to work, community, and social opportunities for all, regardless of age or ability.

Making public transport accessible and flexible benefits society as a whole: it promotes independence, reduces isolation by connecting people to services and communities and, in the long term, encourages sustainable travel.

A truly inclusive transport system includes smart ticketing that helps people travel safely, comfortably, and independently.

ITSO smart ticketing covers the different ways passengers can access public transport without using traditional paper tickets. Tickets can be stored and checked digitally on smartcards or mobile devices, giving people flexible and accessible ways to travel across transport services.

How ITSO enables accessible travel

  • Accessibility

    National foundation

    ITSO provides the national foundation that makes accessible smart ticketing work in practice. By setting a common standard, ITSO enables operators and authorities to create a wide range of ticket types and design schemes around different passenger needs ensuring everyone can access public transport, regardless of confidence, ability, or access to technology. 

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  • Accessibility

    Universal Recognition

    ITSO enables the same ticket or entitlement to be recognised across different transport operators and regions. This consistency reduces confusion for passengers who may find changing ticket rules or systems difficult, and ensures that a valid ticket works wherever they go.
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  • Accessibility

    Trusted Entitlement

    ITSO underpins national and local concessionary travel schemes, ensuring that eligibility is recognised reliably and securely at the point of travel. This removes the need for passengers to explain or justify their entitlement and supports independent travel for older and disabled people.
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About smart ticketing

Smart ticketing is the use of secure smartcards or similar media that store ticketing and entitlement data electronically, allowing automated validation, transaction recording, and interoperability across operators and areas.
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