We maintain and evolve the ITSO Specification, operate the national security environment, and support certification, onboarding and live operation across ITSO schemes.

By setting clear standards and providing independent assurance, we ensure ticketing products and systems from multiple suppliers work together securely and consistently.

Our work is guided by a simple ambition: to enable people to travel with confidence, using ticketing that works wherever they go. This ambition is set out in Our Vision.

ITSO is built around its members. Public authorities, transport operators and technology suppliers work with us to guide development, influence change and shape the future of interoperable smart ticketing.

Through collaboration, consultation and shared governance, members play an active role in ensuring the ITSO framework remains effective, relevant and ready for what comes next.

Our membership spans organisations that plan, operate and enable transport across the UK. Their insight, expertise and real-world experience directly inform the development of the ITSO Specification and the services that support it.

To meet the growing demand for digital ticketing, ITSO has evolved its approach to support modern, digital fulfilment models.

Yotra Ltd is a wholly owned subsidiary of ITSO Ltd, established to develop a digital ticketing fulfilment platform that integrates with digital wallets. Yotra supports a flexible, modern ticketing experience while maintaining the security and interoperability that underpin ITSO’s success.

Through Yotra, ITSO extends its mission into the digital space, responding to changing passenger expectations and the growing demand for digital ticketing.

As a not-for-profit organisation, ITSO is governed through a framework that combines strategic leadership and oversight from the ITSO Board with active input from its member community.

Through formal groups, consultation processes, and collaborative forums, members play a key role in shaping the development of the ITSO Specification and the services that support it.