Our services
Testing and certification
Certificates database
Professional services
Testing and Certification
Certification is the core ITSO service that ensures every product and system meets the standards defined in the ITSO Specification. It provides assurance that solutions from different suppliers will work together securely and reliably across the ITSO network.
Every certified device or system is rigorously evaluated against the ITSO Specification, validating interoperability, security, data integrity, performance, and reliability - giving scheme operators and suppliers confidence that their solutions will operate as intended in live environments.
- Reduces integration risk
- Operator confidence in compliance
- Supports a trusted supplier marketplace
Technical advice and guidance
ITSO provides ongoing technical advice and expert guidance to help members work within the Specification, troubleshoot issues, and maintain compliance throughout the lifecycle of their products and schemes.
Members have access to a dedicated knowledge base Portal, offering comprehensive documentation and more than 45 guidance manuals to support day-to-day operations.
Our technical team works closely with operators, suppliers, and authorities to provide practical, hands-on support - helping ensure that ITSO schemes are implemented effectively, securely, and in line with the latest standards.
- Support and troubleshooting
- Ongoing compliance
- Expert support when you need it
Onboarding
Whether you are a new supplier preparing to certify your first device or an existing member expanding your services, ITSO provides structured onboarding to help you move confidently into live operation.
Members have access to a dedicated Account Manager who can help ensure members receive the right support when they need it as well as escalations that require additional support.
For more complex implementations, optional enhanced services are available to provide additional technical assurance and hands-on support where required.
- Step by step onboarding
- Enhanced support for specialist projects
- Ongoing scheme management
Service Management
This team operates the ITSO Security Management Service (ISMS), the central security authority that underpins trust in the ITSO Specification.
Support is delivered through defined processes and service levels, providing clarity and consistency throughout the lifecycle of a scheme.
All requests are managed through the ITSO Portal Service Desk using structured workflows and agreed response times.
By providing structured operational governance alongside the Specification, ITSO ensures schemes remain secure, compliant and functioning as intended in live environments.
- Scheme set up and change management
- ISAM lifecycle management
- Maintains the integrity of schemes