Our People

Meet the ITSO Teams

Our people

ITSO Board of Directors

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Alistair Smith

Non Executive Director

Dr Alice Maynard

Non Executive Director

Christian McMahon

Non Executive Director

Gordon Hanning

Non Executive Director

Steve Holden

Chief Executive Officer

Alistair Smith

Non Executive Director

Dr Alice Maynard

Non Executive Director

Christian McMahon

Non Executive Director

Gordon Hanning

Non Executive Director

Steve Holden

Chief Executive Officer

Alistair is a commercially driven Non-Executive Director and Board Advisor. He has worked across multiple sectors, both public and private including financial, consumer goods, utility and transport. He has an in-depth knowledge of the UK transportation sector having served as Director of Commercial and IT for Stagecoach Group during which time he created and led a new Digital Division to deliver a £100m transformation programme.

Alistair Smith is currently Executive Chair of Yotra Limited, a wholly owned digital ticketing subsidiary of ITSO Limited.

Dr Alice Maynard CBE holds a portfolio of non-executive and business advisory roles and serves as a non-executive director (NED) for the Financial Conduct Authority, where she chairs the People Committee. Alice is also Chair and Pro-Chancellor of the University of York Council and a member of the Government Commercial Office Remuneration Committee.

Founder of Future Inclusion, Alice works as an executive coach and mentor, helping leaders improve organisational performance through inclusive practices. She has worked with various transport operators, including Transport for London, where she chaired their Independent Disability Advisory Group.

For more information about Future Inclusion visit www.futureinclusion.com

Christian is currently the Chair of ITSO Ltd.

Christian holds a range of board-level roles including Chair, Non-Executive Director, CIO, CTO, Chief Transformation Officer and Private Equity Advisor. He has a proven track record of delivering complex transformation and technology modernisation programmes, ERP implementations and Target Operating Model innovation that drive exceptional value creation.

Christian specialises in aligning digital, data and technology strategies with wider business objectives across multiple sectors.

Gordon has worked in the public sector of passenger transport for 39 years, holding senior leadership roles within both local authorities and central government. He has built strong relationships with senior stakeholders across all public transport modes and the wider smart ticketing and payments ecosystem, operating across policy, strategy and delivery.

He led one of the largest ITSO schemes in the UK for approximately 15 years. Gordon combines strong commercial and financial acumen with deep expertise in audit, risk and governance, underpinned by a consistent track record of delivering complex programmes on time and within budget.

Steve leads the strategic direction of ITSO, strengthening organisational resilience through investment in people and technology. Steve has overseen the evolution of the latest ITSO Specification and brought the development and delivery of ITSO’s core products - ISAM and ISMS in-house to enhance capability and long-term sustainability.

Also serving as Chief Technology Officer of Yotra Ltd, he is instrumental in driving the expansion of secure, interoperable ticketing into mobile environments.

Steve has more than 20 years’ experience as a senior technical leader, with extensive expertise in the payments sector and in delivering PCI-DSS approved solutions.

Alistair is a commercially driven Non-Executive Director and Board Advisor. He has worked across multiple sectors, both public and private including financial, consumer goods, utility and transport. He has an in-depth knowledge of the UK transportation sector having served as Director of Commercial and IT for Stagecoach Group during which time he created and led a new Digital Division to deliver a £100m transformation programme.

Alistair Smith is currently Executive Chair of Yotra Limited, a wholly owned digital ticketing subsidiary of ITSO Limited.

Dr Alice Maynard CBE holds a portfolio of non-executive and business advisory roles and serves as a non-executive director (NED) for the Financial Conduct Authority, where she chairs the People Committee. Alice is also Chair and Pro-Chancellor of the University of York Council and a member of the Government Commercial Office Remuneration Committee.

Founder of Future Inclusion, Alice works as an executive coach and mentor, helping leaders improve organisational performance through inclusive practices. She has worked with various transport operators, including Transport for London, where she chaired their Independent Disability Advisory Group.

For more information about Future Inclusion visit www.futureinclusion.com

Christian is currently the Chair of ITSO Ltd.

Christian holds a range of board-level roles including Chair, Non-Executive Director, CIO, CTO, Chief Transformation Officer and Private Equity Advisor. He has a proven track record of delivering complex transformation and technology modernisation programmes, ERP implementations and Target Operating Model innovation that drive exceptional value creation. Christian specialises in aligning digital, data and technology strategies with wider business objectives across multiple sectors.

Gordon has worked in the public sector of passenger transport for 39 years, holding senior leadership roles within both local authorities and central government. He has built strong relationships with senior stakeholders across all public transport modes and the wider smart ticketing and payments ecosystem, operating across policy, strategy and delivery.

He led one of the largest ITSO schemes in the UK for approximately 15 years. Gordon combines strong commercial and financial acumen with deep expertise in audit, risk and governance, underpinned by a consistent track record of delivering complex programmes on time and within budget.

Steve leads the strategic direction of ITSO, strengthening organisational resilience through investment in people and technology. Steve has overseen the evolution of the latest ITSO Specification and brought the development and delivery of ITSO’s core products - ISAM and ISMS in-house to enhance capability and long-term sustainability.

Also serving as Chief Technology Officer of Yotra Ltd, he is instrumental in driving the expansion of secure, interoperable ticketing into mobile environments.

Steve has more than 20 years’ experience as a senior technical leader, with extensive expertise in the payments sector and in delivering PCI-DSS approved solutions.

Our people

Management Team

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Steve Holden

Chief Executive Officer

Darren Marshall-Sewell

Technology Manager

Joseph Nelson

Service & Infrastructure Manager

Julie Liburd

Operations Manager

Ben Mottram

Project Manager

Dave Roberts

Strategic Account Manager

Dan Bruno

Account Manager

Steve leads the strategic direction of ITSO, strengthening organisational resilience through investment in people and technology. 
Darren leads the Technology Team which includes Product Development, Testing and Certification and Technical support of the ITSO Specification and products.
Joseph leads the Service and Infrastructure Team which ensures ITSO and its systems are secure, reliable and available when our members need them.
Julie oversees the day-to-day delivery of ITSO’s member services ensuring that operational processes run efficiently, support members and suppliers, and help maintain the smooth functioning of the national ITSO framework.
Ben leads the roll out of ITSO Specification v2.1.5 and key other projects, coordinating with suppliers, members and internal teams to ensure smooth implementation across the ITSO environment.
Dave works closely with ITSO’s key members and partners, building long-term relationships and supporting strategic priorities. They ensure members gain maximum value from ITSO and help align future development with industry needs.
Dan supports members day to day, helping them navigate ITSO processes, certification and scheme delivery, acting as a trusted point of contact, ensuring members receive timely support and guidance.