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ACT to deliver ITSO concessionary ticketing for Lincolnshire

ACT, a Fujitsu company, has been awarded a three-year contract to supply a complete smart-ticketing solution for Lincolnshire County Council’s (LCC) concessionary travel scheme.

ITSO scheme statistics

The solution selected by LCC comprises of ACT’s HOPS, CMS, Concessionary Portal and Analytics platform. This powerful, ITSO-certified product suite will help to simplify the management of the concessionary travel scheme used by 130,000 card holders in Lincolnshire.

The new contract includes the implementation of an easy-to-manage application and renewals process through ACT’s proven Concessionary Portal - a key requirement for the council as it is about to embark on a major card renewal programme.

Starting in April 2017, the council needs to process up to 7,000 ITSO cards a month. A reliable and efficient card renewals process will therefore be critical to ensure card replacements are managed efficiently, without incurring unnecessary administration time.

ACT Analytics will be also deployed to give the council greater insight into the needs of concessionary card holders. ACT Analytics provides the tools to better understand passengers’ travel patterns, tailor services to match demand, reduce operating costs and identify any unusual journey activity.

Gareth Maddison, Principal Transport Officer, LCC said: “Over 130,000 people use our concessionary transport service and by using ACT’s solution, we look forward to a smooth card-renewal programme this year. We also have big plans to utilise Analytics to reduce operating costs, where possible, while maintaining the best possible service for our card holders.”

Putting passengers first

Better transport planning and improved forecasting ensures transport services match passenger demand. Through ACT Analytics, transport organisations have the information and tools they need to effectively, and cost efficiently, plan their services around the needs of their passengers.

Gary Watts, CEO, ACT added: “We are delighted that Lincolnshire County Council has selected ACT to deliver their concessionary ticketing solution for the next three years. Our proven, industry-leading HOPS, CMS, Concessionary Portal and Analytics platform provides the ideal solution to help them optimise operational efficiency while giving passengers the service they depend on.”